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This is the era of globalization. The vast land no longer is bottomless. We can reach every corner of the earth in a few hours due to excellent modern communication. A person sitting in India can speak to another person sitting in Canada. The telecommunications revolution has brought people from around the world close. Taking advantage of this revolution, the large multinational companies to profit in your business in a new way. They started to outsource part of their business elsewhere in the world where labor is cheap and efficient. Developing countries like India, China, Mexico, Philippines were the obvious choice as there is no shortage of talent and cheap labor here.
China, Singapore, Philippines, Taiwan took the lead in the outsourcing of manufacturing the hardware parts, while India carved a niche in the process of software outsourcing. China remained in the software outsourcing field because it has no command of English. English not taught in schools in China because, as is taught in India. The British had ruled India a century ago, so the influence of the English language was maintained throughout India. As a second language is taught in all Indian states. There are many English medium schools in India, where the medium of instruction is English. Students who come out these schools can talk in English with elegance. Most large multinational companies are in the U.S., Britain and other countries Europe and America, where the medium of instruction is English. Since there are many people who speak English in India, many large multinational companies have outsourced part of their business to India.
The types of processes are outsourced Customer service, technical support and backend processes. India has begun to be known as the hub of back office operations for the entire world. Many large multinational banks have decided to move their office work to India. HSBC, Aviva Life Insurance, ABN Amro Bank have announced that they could recruit thousands of Indians in their call centers, which have been established in cities like Bangalore, Calcutta and Delhi. The Call Center business has set a new era for global business. While large companies can concentrate more on their business by drastically reducing maintenance costs, education and youth well versed in developing countries like India, Mexico can earn some quick money and become a part of international business. There are about 4 lacks of people working in different call centers in India.
This is the era of liberalization. Almost every country in the world are following the path of liberal economics. They have come to realize that the only form of development. The mobile phones manufactured in China are sold throughout the world similar software to that developed in India is used throughout the world. Thus, a sense of mutual benefit has developed in companies worldwide. Governments in many countries have allowed multinational companies to conduct business in their own way in different parts of the world so that people can get benefits in one form or another. India opened its doors for multinational corporations in the nineties, since then the Indian economy has been growing by leaps and bound. The large companies have established their business centers here and as a result of business process outsourcing has generated millions of dollars to India. Multinational corporations have a good service and have been able to reduce their costs, thereby gaining the other side.
Reasons and benefits of outsourcing
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Profitability – In many call centers in the U.S. and labor costs in Europe are the main operating costs, but in India it is only a fraction. In the U.S. a call center employee can expect $ 20,000 per year to respond to customer inquiries by phone, but in India, the cost can drop to $ 2000 per year, which is 10% of U.S. costs. Companies have saved millions of dollars from this cheap labor.
Skilled labor-Most centers Call in Western countries to recruit high school graduates for their work but in India they can easily get graduate students as each year millions of graduate students who can speak good English, but can not find good paying jobs. For India, call center jobs are well paid, employees take their full time job, while jobs call center jobs are still considered as a part-time work in the west.
Taking all these facts into consideration, companies have phenomenal success in all aspects, while outsourcing their processes to India. This has opened the door to more and more processes coming to India. Insurance, banking, human resources, mortgage, Finance and Accounting are among the most popular outside processes relocation. In 2008 HR be market of $ 40 billion, while Finance will market of $ 20 billion.
Some major companies the world to outsource their activities are:
Convergys, Dell, GE, American Express, Amazon, Sprint and many others.
About the Author:
The author of this article is Priya Ranjan Das who is the editor of the site http://bponews.org/.
The e-mail id of the author is: prdsanch@sify.com.
Article Source: ArticlesBase.com – Call Center Outsourcing
