insurance commissioner

I would like help drafting the letter from AA to the insurance commissioner?
Briefly. I changed the car insurance companies. And he got in an accident before he has taken pictures of the car. Now, the insurance company says they are not liable for damage that had no coverage because of the lack of photos. I'm in California. I'm trying to write a letter to the insurance commissioner for help. I do not know how to format or say. Could you be able to help …
When you are notified that the insurance company wanted to take photos of your vehicle? How were they notified? Answers Email to me, I'll try to help. There are some things that might apply to your situation.
GA Insurance Commissioner: Arson Control Rewards
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