The Insurance Locator

Interview Questions? Customer service for an insurance company?

Can anyone give me some ideas of what make the questions? Been a long time since I did any interviews! It's a customer service position for an insurance company.

Here there are some that I have called customer service job, I hope this helps:) Tell me about yourself? Tell me about a major problem recently handled. How successful in your solution? Would you say that you can easily cope with pressure situations? Why did you decide to seek a position in this field? How handle negative feedback very angry customers? How do you respond to him / her?

Bad Customer Service From a Insurance Co.