life insurance letter
A 69 year old widow has been left in shock after a life insurance company wrote to her husband asked if I would be interested in adopting of a policy.
The man in question died four years ago, barely two weeks after being diagnosed with terminal cancer.
When the letter from Sun Life Direct slumped in his backpack led to her late husband, Haverhill woman was intrigued and opened it.
She was surprised to discover it was a letter trying to persuade her husband to take out a life insurance policy "to protect their loved ones."
She found the time to the letter especially poignant as her husband was still alive that have been approaching their golden anniversary, celebrating 50 years of marriage.
The letter in question was directed at her husband and said, "Could spare 23p a day for those you love?" before going into the details and benefits of insurance policies of life.
The widow who opened the letter addressed to offend her dead husband, said the letter caused her extreme distress.
"At the time when I received the letter that bothers me. I sat and cried my eyes, "he said.
"I can not understand how he got here because he has never lived in Suffolk. London was, "he added.
His daughter, who also lives in Haverhill was equally distressed by the company insensitive error href = "http://www.onlyinsurance.com/Life-Insurance/"> life insurance and decided to deal with them by phone.
To her shock and surprise, instead of issuing a sincere apology, which was met with rudeness and the company were very rough with her when she called.
"I said 'how can people be stupid? He has offended many people with the letter 'and hung up on me, "he said.
To make matters worse, after the error unsatisfactory and the phone call, Sun Life Direct came to send the family of a survey asking how they felt their complaint was.
"What I did with the letter was that Sun Life was also a poll asking how we feel how to deal with him, which was very nasty, "said the daughter the man died. "
The widow's daughter in law also complained to Sun Life Direct and its approach resulted in a slightly more satisfying result.
Following his complaint, Sun Life Direct sent the distraught widow a letter of apology and a bouquet of flowers to show their regret for the unfortunate incident.
A second company, SAV Credit, which had provided inaccurate information to Sun Life Direct, also wrote a letter of apology.
Having received the apology of the family are convinced that the company has made for his mistake and now want to put the incident behind and move on from this stressful event.
Sun Life Direct will undoubtedly keep a closer eye on their mailing lists from now to prevent further discomfort and embarrassment for them and their potential customers.
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Article Source: ArticlesBase.com – Life Insurance Company Offends Widow
